Confidentiality & Privacy: My Living Space is registered with the Information Commission therefore adhere to data protection regulations to protect your personal information.
My Living Space respects your privacy and is committed to protecting your personal data. Your personal information is not shared with any other third party and your personal details are protected in a secure and password protected environment.
Photographs may only be taken after your express permission on this form. These photos may be used for marketing or training purposes but will be anonymised.
Payment & Cancellations: Full fee payment is required to confirm the session in the diary one week ahead of the appointment. Both My Living Space and the client have the right to postpone due to unforeseen and emergency circumstances and an alternative date can be arranged. Please give us 24 hours’ notice if you need to cancel. If we arrive for a session without having a cancellation notice, we reserve the right to cancel further sessions.
Removal of items: Removal of items will only take place with your authorisation. We supply bags and can remove some items for charity with your permission at the end of a work session. It is your responsibility to dispose of waste due to the UK waste disposal laws.
Safety: It is your responsibility to inform us if there are any known structural issues, infestations, dangerous animals, or other hazards within the building that would make working in the space potentially unsafe. We will not access lofts without a secure loft ladder. We have the right to cease work in spaces deemed as too risky and reserve the right to charge for the time and expenses incurred. We reserve the right to cease working if the client is actively smoking on the same floor.
Handling goods: My Living Space carries full public liability and professional indemnity insurance. You should carry sufficient insurance for handling belongings.
Best advice: Advice is given in good faith and it is your decision to accept guidance.